Education: Completion of high school

Credentials (certificates, licences, memberships, courses, etc.): Not required

Experience: 1 year to less than 2 years

Languages: Speak English, Read English, Write English

Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Hotel Soft, Spreadsheet software, Basic computer skills (will train), General office equipment

Work Setting: Hotel

Type of Bookkeeping and Accounting: Basic bookkeeping

Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Process wake-up calls, Investigate and resolve complaints and claims, Process guests’ departures, calculate charges and receive payments, Customer service oriented, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding

Work Location Information: Staff accommodation available

Transportation/Travel Information: Own transportation

Essential Skills: Writing, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Computer use

Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.

Contact Name: Warren Berg

In Person
between 9:00 and 15:00:

By Fax:
(780)
743-0560

By E-mail: warren_b@novahotels.ca